In The Event Of A Fire – Who To Call


  • family and friends
  • your insurance company
  • your bank or mortgage company
  • your employer
  • your child’s school
  • post office
  • electricity supplier
  • local council
  • gas supplier.


If you are a tenant:

  • contact your landlord as soon as possible
  • If you are a Housing New Zealand tenant contact your tenancy manager or Housing New Zealand on 0800 801 601.


If you don’t have insurance, depending on the seriousness of the damage, it may take some time to get back on your feet. Who to contact for help:

  • Victim Support
  • Work and Income
  • Housing New Zealand
  • your church
  • The Salvation Army
  • local support agencies.


If you are insured:

  • Call your insurance company, agent or broker as soon as possible. Members of the Insurance Council of New Zealand are listed on their website: or check the White Pages for your insurance company’s nearest office.
  • Find out what you are required to do, such as secure the house and make a list of damaged items.
  • Don’t throw away any damaged item, in case it needs to be assessed.
  • Talk to your insurance company before arranging any repairs.
  • Pleased note that it is not uncommon for insurance companies to investigate claims. Try to remember any events leading up to your fire or other emergency, if need be make a note of them and be prepared to be asked questions by a representative of the insurer.


Emergency contact details:

  • Victim Support 0800 VICTIM (0800 842 846) · Work and Income 0800 559 009 · Citizens Advice Bureau 0800 FORCAB (0800 367 222) · Housing New Zealand 0800 801 601 · Fire and Emergency New Zealand


Before leaving your damaged home checklist

  • Has the electricity and/or gas been turned off?
  • Have you contacted your insurance company (if you have one)?
  • Have you contacted your landlord?
  • Have you contacted people who can help you (such as Victim Support)?
  • Is your property secure?


information courtesy of Fire and Emergency New Zealand

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